Thank you for shopping with us. We want to ensure you have a positive experience while exploring our products. Please read our Refund and Returns Policy carefully to understand how we handle issues regarding refunds and returns.
Returns and Exchanges We do not offer returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect.
Underwear, pyjamas, robes and home clothes are not returnable. Сlothes that have already been used cannot be returned.
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a refund or replacement as a result of the defect. If you are eligible, we will send you a replacement or refund the purchase price using the original method of payment.
Non-Delivery If your item has not been delivered due to our fault, please contact us at the email provided. We take responsibility for non-delivery issues and will address them to ensure your satisfaction.
Cancellation Policy You may cancel your order only if it has not been delivered within 3 weeks from the date of the order or if there are significant defects in the product. To cancel, please contact us with your order details.
Other Issues If you encounter any other problems with your order, please reach out to us at [email protected]. We address each case individually to find a satisfactory resolution.
Thank you for understanding our policies. We look forward to serving you and ensuring a seamless shopping experience.